Terms & Conditions

Welcome to CytoDoc.  The CytoDoc website has been made available to you subject to your compliance with the terms and conditions below.  

However, if you are uncertain about anything, please email us at info@cytodoc.co.uk or call 01299 271836 prior to ordering.

1. Access to our Website

Every effort is made to ensure that our website is up and running well.  However, we are not liable if the website is unavailable for any period of time due to technical issues beyond our control.

2. Your conduct

You must not use our website in any way that causes, or is likey to cause, or access to it, be interrupted, damanged or impaired in any way.  You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.  You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.  You must not use our website to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain leters, mass mailings, or any spam to cause annoyance, inconvenience or needless anxiety.

3. Disclaimer

Disclaimer *Under current legislation, CytoDoc is not permitted to make claims to consumers in support of health benefits derived from our products.  The information provided within this site is for informational purposes only and is not intended as a substitute for advice from a doctor or other health care professional, and should not be used for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. Do not discontinue any other medical treatments without first consulting your doctor.

4. Copyright©

All contents and products, including images, artwork, and reviews are automatically copyright protected.  Any redistribution or reproduction of part or all of the contents in any form is prohibited other than a) you may print or download to a local hard disc extracts for your personal and non-commercial use only and b) you may not copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of material c) you may not, except with our express written permission, distribute or commercially exploit the content.  Nor may you transmit it or store it in any other website or other form of electronic retrieval system.  This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) from CytoDoc website.

5.  Trademark

The CytoDoc trademarks either going through an application or are acknowledged as trademark registered.  All other trademarks belonging to brands we may sell on the website are not the property of CytoDoc and are acknowledged on this website.  Unauthorised use of trademark may give rise to a claim for damages and/or be a criminal offence.

6.   Links

This website may contain links to other websites and are provided as we feel they may be of interest to you, but we do not monitor the content or endorse these linked websites or their views.  You may not create a link to this website from another website or document without CytoDoc prior written consent.

7.   Your order

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed.  This may be done for example if your payment is not authorised or has been marked as fraudulent, or potentially fraudelent, by Sagepay.  Or if payment has been made using a non-UK issued card that raises suspition of frauld or if there is an error on the website regarding the price or description of a product, the items are no longer in stock or available, we have tried contacting you about your order but have not heard back within a reasonable amount of time.  If the items you ahve ordered are unavailable you will be notified as soon as possible by the email you have provided.  By placing an order with us you are confirming that any information you have given us is true and accurate and that you are authorised to use the card on which payment was made.  Please also refer to our Delivery and Returns.

8.   Products

All products are subject to availability and we shall endeavour to communicate any out of stocks on the website.  Where available, approxminate measurements are provided and all colours are reproduced as accurately as possible.  We reserve the right to amend the details and specifications of our products as necessary, and shall endeavour to contact you prior to shiping your order if the specification has altered against that shown on the website.  We try to ensure that our website is as accurate as possible, however we cannot be held responsible for any inaccuracies beyond our control.

9.   Prices

All prices are in Pounds Sterling and include VAT at the prevailing rate.  The price you pay is the price of the goods shown at the time you placed your order, including any additinal delivery costs if applicable.  This price shall be shown on your shopping basket before you confirm payment.  Prices are subject to change without notice.

10.   Your right to cancel

If you wish to cancel your order you will need to contact us soon as possible by email to info@CytoDoc.co.uk quoting your order number and your name and address details.  If you wish to cnacel your order you can do so at any time prior to it being despatched.  If the order has already been despatched to you then you will have to return the order, preferably with the original packaging, for a refund including any gift(s) that were confirmed as supplied to you as part of your order.  All returns are at your expense, with the exception of faulty products or an incorrect order.  If you decide to return your cancelled order at our expense then we have the right to charge you the direct cost of the return.  Please take reasonable care to ensure we receive the goods, and that the goods are not damanged in transit.  Please also ask Royal Mail for proof of postage or signed for delivery.

11.   Delivery and holiday closure

We will endeavour to meet our delivery terms however we cannot be held responsible for any delays beyond our control.  If we are not able to make our expected shipment date we shall inform you by email or phone as soon as possible.  As a small business, we sometimes have to take a holiday, and any closure dates shall be on the website.

12.   Liability

We endeavour to keep the information on this website up to date and correct.  We make no representations of any kind, express or implied, about the accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

13.   General Information
Our Terms and Conditions; Privacy Policy; and Delivery and Returns are subject to change without notice and if this happens we will inform you by posting the updated Terms and Conditions; Privacy Policy and Delivery and Returns on the website.  If you do not wish to be covered under these new terms and conditions, then we would recommend that you place no further orders.

14.   Complaints

We aim to provide excellent customer service.  If you have any complaint about the service you have received from us, please contact us on 01299 271836.

Cleobury Country Centre
Love Lane, Cleobury Mortimer
DY14 8PE
Telephone 01299 271836
Email info@Cytodoc.co.uk

Free delivery on all UK orders over £30
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