Privacy Policy

CytoDoc is committed to safeguarding your privacy while providing the highest possible quality of service for you.  We will only use the information that we collect from you lawfully in accordance with the Data Protection Act 1998.  If you have any requests concerning your personal information or any queries regarding these practices please contact us at  Any information provided to us is used primarily by CydoDoc, Cleobury Country Centre, Love Lane, Cleobury Mortimer, Shropshire, United Kingdom DY14 8PE,  We do not share or sell your information with any third parties.

Information collected and use of personal information

We collect information about your for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.  We collect information you supply to us through your order such as your name, address, phone number and email address and we use this information to process and deliver your order; if we need to contact you about your order; to forward information to you about special offers or promotional activities; to update our records; to prevent or detect fraud or abuses of our website.  We also collect information about your visit to our site. We may use technology to track the patterns of behaviour of visitors to our site and this can include using a ‘cookie’ which would be stored on your browser. This process is used by most websites. You can usually modify your browser to prevent this happening.

We will not email you, or post information to you, in the future unless you have given us your consent, and we will always give you the option to receive no further information from us. We will only release personal information when we feel it is appropriate to comply with law, for a manufacturer to ship your order/part of your order directly to the address provided on your order with; to enforce or apply our conditions of use and other agreements; or to protect the rights, property or safety of our users or others. This includes exchanging information with other companies for fraud protection and credit risk reduction.  

Is the CytoDoc website secure?

When you have finished choosing your order and move to the checkout area, you shall then move to the secure area of our website.  Once you have entered this secure area, the page address should change from http to https so that you know you are in a secure area.   We do not have access to your card details, nor do we store this information on our website. All payments are processed over a secure server and are fully encrypted, using SSL technology, by our payment provider Sagepay.  Our payment provider will use your credit or debit card details to run security and fraud checks as necessary before we receive authority to process your order.

But if you are still not sure about ordering over the internet, then please phone your order to us on 01299 271836 or post a cheque to us.


Our website may contain links to enable you to visit other websites of interest easily.  However, once you have used these links to leave our site you should note that we do not have control over other websites.  This means that we cannot be held responsible for the protection and privacy of any information you provide whilst visiting such sites, and these sites are not governed by the CytoDoc privacy statement.  We recommend that you read the Privacy Statement applicable to these other websites.



Cookies are tiny text files temporarily stored on your computer.  We use cookies on our website to keep track of the contents of your shopping basket to the checket and are needed to allow us to put the items you have chosen into the right shopping basket.  If your computer settings are set to block cookies then you will not be unable to make a purchase from our website as the items in your shopping basket will not be carried forward to the checkout.

Any changes to our privacy policy will be posted onto the website

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